Terms and Conditions

These Terms and Conditions (“Agreement”) govern the services provided by DataRecoverySOS (“we”, “us”, “our”) to the customer (“you”, “your”) for digital media analysis and data recovery. By engaging our services, you acknowledge and agree to the following:

1. Scope of Services

You authorize DataRecoverySOS to inspect, diagnose, and attempt data recovery from your digital storage device(s). Our service is limited to data recovery only—we do not perform hardware repairs or device replacements (including phones, computers, or other digital devices).

2. No Liability for Data or Device Loss

You agree that DataRecoverySOS shall not be held liable for:

  • Any damage to, or loss of, data on the original or return media.

  • Any business interruption, loss of profits, or indirect damages arising from the recovery attempt.

  • Any damage caused during or after the recovery process, including during shipping.

You accept that data recovery is not always successful and understand that certain recoveries, especially from databases or damaged RAID configurations, may require additional steps or services, which could incur extra charges.

3. Estimates and Authorization

Initial evaluation estimates may not reflect the final cost. No recovery will proceed beyond the agreed scope without your prior express authorization. Final pricing is based on technical effort, not the value or quantity of data.

4. Data Integrity and Legal Compliance

We comply with all federal and state laws. Any data found that violates child pornography laws or contains evidence of intent to harm others will be immediately reported to the appropriate authorities. By using our service, you waive confidentiality on such content and hold DataRecoverySOS harmless for disclosures made under legal obligation.

5. Payment Terms

Upon acceptance of the recovered data, you agree:

  • To pay in full.

  • That no refunds will be issued, under any circumstance.

  • That providing payment information constitutes authorization to charge for agreed-upon services.

You also understand that database recovery may result in corrupted or partially restored files and may require third-party repair services at your own expense.

6. Data Acceptance and Return Media

Once you accept the recovered data, it is considered delivered “as-is.” DataRecoverySOS is not liable for:

  • Any future corruption or loss on your return media.

  • The condition or reliability of media you supply for return storage.

We keep a backup copy of your recovered data for 7 calendar days after delivery. If your return media fails within this period, you must contact us immediately to request a new copy. After 7 days, we delete all recovered data and are not responsible for any further access or backup.

7. Abandoned Equipment

Any equipment, media, or accessories left unclaimed for more than 14 days from the date of final communication will be considered abandoned. We reserve the right to recycle or dispose of such items without further notice.

8. Non-Refundable Charges

Evaluation fees, emergency or expedited service fees, parts costs, and any return shipping costs are non-refundable.

By submitting your device or signing a work authorization form, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.