Once you submit the form, our system securely logs your case and routes it to an available engineer. You will receive an email with shipping instructions and a free prepaid label.

Yes, our standard diagnostic evaluation is completely free. We will assess your device, determine the cause of failure, and provide a firm quote before any work begins.

Wrap the drive in at least 2 inches of bubble wrap or anti-static foam. Place it in a sturdy corrugated cardboard box. Do not use packing peanuts or padded envelopes.

If you choose not to proceed after the free evaluation, we will return your device to you. You are only responsible for the return shipping cost.