Your peace of mind comes first.

• You may identify the specific files or critical data that matter most to you. After our diagnostic evaluation, we will clearly outline what we believe can be recovered.
• Once recovery is complete, we will provide a detailed file list so you can review the results.
• If we are unable to recover usable data as agreed, you will not be charged a recovery labor fee. If any issue arises, we will make reasonable efforts to resolve it before closing your case.

No surprises. No hidden fees.

After completing a professional diagnostic evaluation, we will provide a clear price quote for your approval before any recovery work begins. Quotes may be delivered by email, written document, or phone confirmation. All pricing is in USD.

Please note that certain items may be billed separately from recovery labor, including:

• Donor parts (if required)
• Emergency or expedited services
• New destination media (if needed for your recovered data)
• Shipping and courier costs

Work begins only after you approve the quote and sign the Service Agreement.

If you decide not to move forward, simply let us know and we will arrange return shipping. Return shipping and handling costs are the client’s responsibility.

Your data is handled with strict confidentiality.

• Your storage media is used solely for the purpose of performing data recovery services. We do not share your information with third parties unless legally required to do so.
• Recovered data is released only to you or to individuals you authorize in writing. You may designate additional authorized contacts at any time through your Account Representative.
• Please note: In rare cases involving illegal material or national security matters, DRSOS is required to comply with applicable laws.

DRSOS specializes in professional data recovery services.

Legal affidavits, sworn statements, or courtroom testimony related to storage media or recovery processes are not included in our standard services.

We take great care when handling your device.

• You authorize DRSOS to transport your media between secure facilities if necessary and to return your device or recovered data via trusted third-party carriers.
• While we package items carefully and use reputable couriers, DRSOS is not responsible for delays or damage caused during shipping by third-party carriers.
• If you require special packaging instructions or specific insurance coverage amounts, please provide those instructions in writing.
• For devices requiring advanced mechanical repair in a Class 100 Clean room environment, additional shipping and handling fees may apply (minimum $39.95 for standard-sized items; higher for oversized equipment).

To protect your privacy:

• We securely retain a backup copy of recovered data for five (5) business days after delivery. After this period, all backup data is permanently deleted from our systems.
• If you believe any data is missing or corrupted, please notify us in writing within five (5) business days of receiving your recovered files.
• Unclaimed media must be retrieved within 30 days of completion or last communication. If we are unable to reach you for 90 days, devices and data may be considered abandoned and disposed of in accordance with our policy.

Providing accurate information about your device helps us serve you better.

• Please disclose any relevant details such as prior recovery attempts, RAID configurations, encryption, physical damage, or overwritten data. Inaccurate or incomplete information may affect diagnostic results and final pricing.
• If significant undisclosed conditions are discovered during evaluation, revised pricing may apply.
• If incorrect media is sent, standard diagnostic and return shipping fees will still apply.

In some cases, not all data may be recoverable due to physical damage or prior data loss events.

If a partial recovery occurs, DRSOS may offer a reduced fee at our discretion. We will always communicate results clearly so you can make an informed decision.