No appointment is required. You are welcome to walk into either of our dedicated cleanroom lab facilities in Fort Worth, Texas (9800 Hillwood Pkwy, Suite 140) or Orlando, Florida (4700 Millenia Blvd, Suite 500) during normal business hours (Monday through Friday, 8:00 AM – 6:00 PM). However, calling us in advance at 1-877-977-3577 or submitting an online intake form allows our engineering team to pre-generate your diagnostic case file, assign a specialized hardware recovery specialist, and fast-track your intake inspection immediately upon arrival.

No, dropping off your device is completely free. We provide a 100% free comprehensive diagnostic evaluation for all single hard drives, SSDs, mobile devices, and multi-disk RAID/NAS configurations. After assessing the drive in our certified Class 100 Cleanroom lab, our engineers provide a transparent diagnostic report detailing the failure mode, recoverable files, and a firm, upfront quote. Under our strict 'No Data, No Fee' guarantee, if we cannot recover your critical files, you pay nothing for the evaluation or recovery attempt.

If you are not located within driving distance of our Fort Worth, TX or Orlando, FL recovery laboratories, we provide complimentary inbound priority overnight shipping nationwide. Once you initiate your case online or by phone, we issue a prepaid UPS or FedEx insured shipping label along with safe packaging guidelines. Your drive is securely routed directly to our certified cleanroom facility, where it is logged into our chain-of-custody tracking system immediately upon delivery.

Standard diagnostic evaluations are completed within 24 to 48 hours of device arrival at our laboratory. For mission-critical emergency situations—such as crashed business servers, degraded RAID arrays, or production storage failures—we offer expedited and emergency evaluations with initial diagnostic feedback provided within 2 to 4 hours. You will receive an exact diagnostic assessment, verified file list, recovery probability, and fixed quote before authorizing any work.